Opening and answering a ticket

A ticket is your private channel with the team in our Discord.

Opening

• In Discord: pick a department in the ticket panel.
• On the website: client portal → Tickets → Open ticket.

Replying

You can reply in Discord, or in the client portal: click Messages on your ticket.

Automatic closing

Is the team waiting for your reply? After 24 hours without a response you get a reminder, and after 48 hours the ticket closes automatically. You can always open a new ticket.

Transcript

After closing, the full conversation is available as a transcript in your client portal.